Terms & Conditions
1. General matters
- PT. RAFFI PRATAMA MANDIRI is a company established under the laws of the Republic of Indonesia
- This application is a software application that serves as a means to find services provided by third parties (motorcycle taxi drivers) ("Service Providers (-providers)"). This application offers information about services offered by Service Providers. The types of services that can be requested through the Application are:
- Instant Courier;
- Domestic Work;
- Security & Safety;
- Beauty and neatness;
- Other services that we can add from time to time
2. Provisions for Using the Application
- We collect and process your personal information, such as your name, e-mail address (e-mail / e-mail), and your cell phone number when you register. You must provide accurate and complete information, update information and agree to provide us with proof of any identity that we can reasonably request. If the personal information that you provide us with something has changed, for example, if you change your e-mail address, telephone number, or if you want to cancel your account, please update your details by sending your request to us. We will, as far as we can do, enforce the requested changes within fifteen (15) working days of receipt of the notice of change.
- You can only use the Application when you have registered with the Application. After you have successfully registered, the Application will give you a personal account that can be accessed with the password that you selected.
- Only you can use your own account and you promise not to authorize others to use your identity or use your account. You cannot submit or transfer your account to another party. You must maintain the security and confidentiality of your account password and any identification we provide to you. In the event of disclosure of your password, in any way, which results in any unauthorized or unauthorized use of your account or identity, orders received from unauthorized or unauthorized use will still be considered valid orders, except You notify us about this before the Service Provider provides the requested Service.
- You can only have one ClickGo account.
- The information provided by the Application cannot be interpreted as a suggestion or offer, the decision to use the Service Provider is entirely yours. You are free to choose to use other service providers.
- You promise that you will use the Application only for the purposes intended to obtain Services. You are not permitted to abuse or use the Application for fraudulent purposes or cause inconvenience to others or make a fake order.
- If you are also a Service Provider, you cannot use your own consumer account (or the account of someone else's consumer) to place an order that you will receive yourself as a driver.
- You are not permitted to harm, modify or modify the Application and / or Website or attempt to harm, modify or modify the Application and / or Website in any way. We are not responsible if you do not have the appropriate device or if you have downloaded the wrong version of the application for your device. We reserve the right to prohibit you from using the Application further if you use the Application with incompatible / invalid or unauthorized devices or for purposes other than the intended purpose for the use of this Application. You promise that you will only use an access point that you are allowed to use.
- You will maintain confidentiality and will not misuse the information you receive from using the Application. You will treat the Service Provider with respect and will not engage in conduct that is illegal, threatening or harassing when using their services.
- By providing us with information, you represent that you have the right to provide us with information that we will use and provide to the Service Provider.
- Applications may not be used to search for Services for:
- transporting and / or obtaining and / or buying goods that are prohibited by an authorized official or goods that require certain licenses or permits from authorized officials to be sent;
- transporting goods to and from prison;
- buy and / or transport illegal or dangerous goods or stolen goods, including but not limited to goods containing hazardous or toxic materials, drugs or prohibited / illegal materials; and
- You must provide us with accurate and complete information about the type, service desired.
- The Service Provider may ask you to open and show parts in a package to ensure that the contents are as you stated.
- The Service Provider has the right to refuse your order if according to the Service Provider's personal judgment, he may not be able to deliver the goods.
- You declare that you have, are, or will become the legal owner of the item to be shipped. Items sent are not stolen or obtained illegally and you agree to safeguard, indemnify and release us and we are not responsible for items sent by Service Providers that may violate the applicable laws and regulations.
- We may, at our discretion, provide promotions that can be exchanged for benefits related to the use of the Application. You agree that you will only use the promotion as the promotion is intended and will not abuse, use, sell or transfer the promotion in any way. You also understand that promotions cannot be exchanged for cash and can end on certain dates, even before you use them.
- For the provision of Personal Shopping Services, you declare that the goods that will be purchased and sent by the Service Provider are legitimate items and do not violate any laws and regulations that apply in any way. You agree to maintain, indemnify and indemnify us and we are not responsible for items purchased by the Service Provider on your behalf and given to you who may violate the applicable laws and regulations.
- You acknowledge and agree to provide the Service Provider with the power and authority to collect goods or food, make a purchase on your behalf for each order in the Instant Courier service, Food Delivery, or Personal Shopping.
- You acknowledge and understand that the prices of goods displayed on the Food Delivery or Personal Shopping service are estimates and may change from time to time.
- We or the Service Provider do not guarantee the availability of goods in the store.
- In connection with Transportation Services, you promise that you will wear a helmet provided by your Service Provider during the trip. You also promise that for each Transportation Service, there will only be one passenger from the Service Provider. The Service Provider has the right to refuse or cancel the Transportation Service order if he knows that the number of passengers will be more than one person.
- Please inform us if you no longer have control of your account, for example your account is somehow hacked or your phone is stolen, so we can cancel your account properly. Please note that you are responsible for the use of your account and you may be held liable even if your account is misused by someone else.
- Download and / or use of this application is free of charge. We may introduce fees for downloading and / or using the Application at any time. We will inform you of this as appropriate so that you can decide whether you want to continue using the Application or not. However, the internet connection needed to use the Service, and any related costs (eg mobile data costs) incurred by the use of the Service are your exclusive responsibility and are solely charged to you.
- Rates applicable to Services by Service Providers can be found on the Site and through the Application. We can change or renew rates from time to time. We will help the Service Provider to calculate fees based on your order and notify you of fees on behalf of the Service Provider.
- You agree that you will pay for the Services provided to you by the Service Provider in full.
- Goods ordered with Personal Shipping and Shopping services must be paid in cash upon delivery of goods if the value of food or goods is below Rp1,000,000 (one million Rupiah).
- Every order of delivery service or personal shopping service for goods with a total price of more than Rp1,000,000 (one million rupiahs) must be paid in cash upfront to the service provider before the implementation of the service.
- Fees for Services include applicable taxes.
We do not provide statements, guarantees or guarantees for the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Service, Website and / or Application software, including but not limited to the Services obtained or derived from Service Providers through use of the Application. We do not represent or warrant that (a) the use of the Service and / or Application will be safe, timely, uninterrupted or error free or operate in combination with other hardware, software, systems or data, (b) the Service will meet the needs or your expectations, (c) any stored data will be accurate or reliable, (d) the quality of products, services, information, or other materials purchased or obtained by you through the Application will meet your needs or expectations, (e) an error or defect in the Application will be corrected, or (f) an application or server (server) that provides the Application free of viruses or other harmful components, or (g) the Application tracks you or the vehicle used by the Service Provider. Services provided to you are limited to "as is" basis. All conditions, representations and warranties, either express, implied, required by law or otherwise, including, but not limited to, the implied warranties of sale and purchase, fitness for a particular purpose, or the absence of violations of third party rights, hereby excluded and set aside with the highest and maximum limits. You acknowledge and agree that all risks arising from your use of the Service remain solely and entirely to you and you will not have the right to request any compensation from the company.
- We are not responsible for any injury, death, damage or loss caused by the behavior of the Service Providers. We are also not responsible for errors, including traffic violations, or criminal acts committed by Service Providers during the execution of the Service. Service Providers are only our partners, not our employees, agents or representatives.
- However, we are concerned about the safety of the Application user and, solely for personal and full consideration, we are willing to provide financial assistance if the user has an accident, suffers injury or dies when picked up by the Service Provider. Our assistance is only valid since the user is picked up by the Service Provider until the user reaches his destination. Please remind the Service Provider if you feel uncomfortable with the way the Service Provider provides transportation services. The amount of financial assistance will be determined based on our policy.
- We use appropriate and reasonable technical and security methods to keep the Application safe and free of viruses and errors. However, no matter how effective this technology is, there is no security system that cannot be penetrated. Therefore we cannot guarantee the security of our database and we also cannot guarantee that the information you provide will not be detained / interrupted while being sent to us.
- This application may experience limitations, delays, and other problems found in the use of the internet and electronic communications, including devices used by you or the Service Provider damaged, not connected, out of reach, turned off or not functioning. We are not responsible for delays, shipping failures, damages or losses caused by these problems.
6. Limitation of Liability
- Any claim against us in any case by you, will be limited by the total amount actually paid by and / or owed to you when using the Service during the event that caused the claim. In any case we and / or our licensors will not be liable to you or anyone for fees, interest, damage or loss in any type or form (including personal injury, emotional disturbance and loss of data, property, income, profits, use or other economic benefits). The Company and / or its licensors will not be liable for any loss, damage or injury that may be caused by or caused by you or to anyone for whom you have ordered the Service, including but not limited to loss, damage or injury arising from, or in any way related to the Service and / or Application, including but not limited to the use or inability to use the Service and / or Application.
- You expressly waive and release us from any and all obligations, claims or damages arising from or in any way related to the Service Provider. The company will not be a party to the dispute, negotiating a dispute between you and the Service Provider. The responsibility for decisions that you make on the Services found through the Application is the responsibility and the full attachment to and to you. You expressly waive and release us from any and all obligations, demands, causes of action, or damage arising from the use of the Service, software and / or Application, or in any way related to the Service Provider introduced to you through the Application.
The quality of services obtained through the use of this application is entirely the responsibility of the Service Provider who ultimately provides the Service for you. You understand, therefore, that by using this Application, you can be faced with transportation that is potentially dangerous, offensive, harmful to minors, unsafe or inappropriate, and that you use services at your own risk
9. Matters Related to Intellectual Property
- KlikGo, including name and logo, Application and Service, is protected by copyright, trademark and other rights provided under the laws of the Republic of Indonesia. We (and our licensors, as applicable) exclusively own all rights, title and interest in and to the Application, including all related intellectual property rights.
- You can terminate your account by telling us your intention to cancel your account. We will try to do our best to complete the termination.
- If you permanently delete the application or stop using the Application permanently, through notification to us within 14 (fourteen) working days prior to deletion or termination, your KlikGo balance can be withdrawn, but limited to the value of your electronic money and not including the amount of value which is equivalent to the value of money. In the event of death, your legal heirs with notification to us within 14 (fourteen) working days after death, with a valid statement made in accordance with the applicable laws and regulations or a final and binding court decision, can claim the KlikGo balance You, but are limited to the value of your electronic money and do not include the amount equivalent to the value of money.